Cvent is looking for a Lead Site Reliability Engineer to help us scale our systems and ensure stability, reliability and performance and rapid deployments of our platform. We build teams that are inclusive, collaborative, and have a strong sense of ownership for the things they build. If you have a passion and track record for solving problems; moreover, have strong leadership skills, this is a great fit for you. As a Lead Engineer, you will demonstrate both emerging and current technologies, methods, and processes contributing to the evolution of software deployment processes, enhancing security, reducing risk, and improving the overall end-user experience. As part of the Technology R&D Team, you will play an integral part in advancing DevOps maturity and be a part of a new culture of quality and site reliability. You will continually improve reliability, resiliency and scalability of our products, processes, and procedures. In this position, you would also be expected to ramp up to manage/mentor engineers and ensure their technical growth. What You Will Be Doing • Set the direction and long-term strategy for solving complex problems; communicate timeline, scope, risks, and the technical roadmap to leadership and stakeholders. • Keep abreast of emerging cloud technologies, running POCs to assess suitability and value. • Lead design and implementation of large-scale AWS architectures optimized for reliability, scalability, and cost. • Develop and refine CI/CD pipelines and automated deployments for complex environments. • Drive error budgets; define and track SLIs/SLOs; own organization-wide reliability targets. • Lead deep-dive RCAs for major incidents using Datadog, Prometheus, Grafana, and ELK; run blameless postmortems.

Establish best practices for containerization (Docker, Kubernetes) and infrastructure as code (Terraform, AWS CDK). • Mentor, coach, and provide technical escalation for SRE/DevOps engineers; foster a learning and ownership culture. • Direct AI/automation initiatives to improve deployment, monitoring, troubleshooting, and developer efficiency (e.g., ChatGPT, Copilot, generative AI for runbooks and incident management). • Partner with engineering, product, and business to shape reliability strategy, incident process, architecture reviews, and roadmap. • Ensure security, regulatory, and operational compliance across cloud architecture and automation. • continuously communicating timeline, scope, risks, and technical road map. What You Need for this Position • 7-10 years in Site Reliability, DevOps, or Cloud Engineering, including substantial leadership experience. • Strong understanding of SRE principles and DevOps culture; adept at applying software engineering tools, methods, and practices. • Deep AWS expertise across advanced networking, identity (IAM), and multi-region architectures; experience with large-scale, multi-tier distributed systems. • Advanced development and scripting skills (Python, Go, Bash) focused on automation and troubleshooting distributed systems. • Mastery of CI/CD platforms (Jenkins, GitHub Actions, Argo CD), containerization (Docker, Kubernetes), and infrastructure as code (Terraform, CloudFormation, AWS CDK). • Proven track record driving SLIs/SLOs, error budgets, and reliability targets at scale, plus leading complex incident processes and blameless postmortems. • Strong Unix/Linux background with deep knowledge of system internals. • Experience with database technologies (SQL Server, PostgreSQL, Couchbase preferred). • Effective people leader and mentor with excellent communication and stakeholder management skills; bias for execution.