Essential Skills:

SUMMARY: Core delivery resource within the pod. Executes build tasks under direction of the architect and senior TC. Strong ServiceNow configuration and AI feature delivery.

Experience of 4 - 8 years.

TECHNICAL SKILLS

Platform configuration and customization (JS, GlideScript)CMDB foundation setup, population and data modeling Flow Design for custom workflows or integrations Now Assist skills and Agentic AI flow design Business rule design and process analysis Test execution, defect triage and resolution

BEHAVIOURS ▸Works to PACE playbooks independently ▸Clear written updates and status reporting ▸Proactive risk flagging to Project Manager CSA · CIS ×1–2 · CAD in progress