ServiceNow Architect- AI

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ElementSkill

Pune, Maharashtra, India

Job Code: JOB26014

Full time
Mid-management (2-8y experience)
IT Services and Consulting
Salary not disclosed
Vacancies: 1

ANY|Undergraduate

Skills Required
Development
Engineering
Leadership
Architecture
Servicenow
Agentic AI
ITSM
ITOM
Now Assist
CMDB
About Company

At ElementSkills, we’re here to help you grow by making you future ready. We offer Consulting, Hiring, and Skilling services. Our Consulting service b...Read More

Job Description

We are looking for an experienced ServiceNow Architect – AI to lead the design and delivery of AI-driven solutions on the ServiceNow platform. This role requires strong hands-on experience across ServiceNow implementations, combined with deep exposure to ServiceNow AI capabilities and enterprise-scale solution architecture.

The architect will play a key role in shaping intelligent workflows, mentoring engineering teams, and delivering scalable, high-quality solutions aligned with business objectives.


Key Responsibilities

  • Engage with business users, IT teams, and stakeholders to gather functional and technical requirements.
  • Architect, design, and deliver AI-enabled solutions on the ServiceNow platform.
  • Implement and optimize AI-driven capabilities such as Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.
  • Design conversational workflows, AI-assisted case summarization, resolution recommendations, and automation use cases.
  • Lead solution design across ServiceNow modules including ITSM, ITOM, CSM, and HRSD.
  • Define and enforce technical standards, best practices, and reusable design patterns.
  • Provide technical leadership and mentorship to senior and junior engineers.
  • Oversee application development lifecycle activities including design, development, testing, debugging, deployment, and documentation.
  • Design and implement integrations using REST/SOAP APIs, MID Server, and cloud-to-cloud integrations.
  • Work with CMDB, Discovery, Service Mapping, Event Management, and impact analysis rules.
  • Support UAT activities and promote update sets across ServiceNow environments.
  • Ensure stability of delivered solutions and support resolution of production issues related to the implemented scope.
  • Collaborate with platform technical leads to ensure consistency and adherence to shared architectural patterns.


Required Experience & Skills

  • 6+ years of experience in ServiceNow implementation, development, administration, or architecture.
  • Hands-on experience across two or more ServiceNow modules (e.g., ITSM, ITOM, CSM, HRSD).
  • Strong expertise in ServiceNow AI and automation features, including Now Assist.
  • Experience implementing AI-driven use cases that improve service efficiency and decision-making.
  • Strong ServiceNow scripting skills:
  • Business Rules
  • Client Scripts
  • Script Includes
  • Scripted REST APIs
  • UI Builder / UI customization
  • Experience with enterprise integrations using REST, SOAP, and ETL/data extraction technologies (JDBC/ODBC).
  • Proven experience with CMDB, Discovery, Service Mapping, Workflows, Service Catalog, and asset-related modules.
  • Ability to lead technical discussions, perform impact assessments, and design scalable solutions.
  • Comfortable working in fast-paced, complex enterprise environments.


Preferred Qualifications

  • Experience designing or contributing to AI frameworks, accelerators, or reusable AI/IP solutions on ServiceNow.
  • Exposure to GenAI-based solution design within ServiceNow.
  • Strong architectural mindset with the ability to balance strategy and hands-on delivery.


Education

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or a related field.


Certifications (Preferred)

  • ServiceNow CSA
  • ServiceNow CAD
  • ServiceNow CTA
  • ITIL Foundation
  • Willingness to pursue advanced ServiceNow certifications and accreditations


Why This Role Is Attractive

  • Architect-level ownership with strong AI exposure
  • Opportunity to work on enterprise-scale ServiceNow AI implementations
  • Balance of solution design, AI innovation, and hands-on leadership



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