Servicenow AI engineer

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ElementSkill

Pune Division, Maharashtra, India

Job Code: JOB26068

Mid-Level (2-8y experience)
Analytics / KPO / Research
Salary not disclosed
Vacancies: 1

B.F.A (Bachelor of Fine Arts)

Skills Required
NOwAssist
About Company

At ElementSkills, we’re here to help you grow by making you future ready. We offer Consulting, Hiring, and Skilling services. Our Consulting service b...Read More

Job Description

We’re looking for talented ServiceNow AI Engineers to join our client’s team — a leading global ServiceNow partner known for driving enterprise automation and AI-powered digital transformation.

If you’re passionate about building intelligent workflows, integrating AI capabilities, and working on large-scale ServiceNow implementations, this could be a great fit for you.

Key Responsibilities

  • Design, develop, and implement AI-driven workflows and automation within the ServiceNow platform.
  • Work across ServiceNow modules such as ITSM, ITOM, HRSD, or CSM, integrating AI and analytics for improved efficiency.
  • Configure and customize the platform using Business Rules, Client Scripts, UI Builder, and Scripted REST APIs.
  • Integrate external systems using REST/SOAP APIs, mid servers, and cloud-to-cloud connections.
  • Implement and optimize Virtual Agent, Predictive Intelligence, and Performance Analytics features.
  • Collaborate with stakeholders and technical teams to deliver scalable, high-performance ServiceNow solutions.

Required Skills

  • 3 years of hands-on experience in ServiceNow development, customization, and implementation.
  • Exp with ServiceNow AI capabilities — Virtual Agent, Predictive Intelligence, Performance Analytics, or Now Assist.
  • Proficiency in JavaScript, Glide scripting, Flow Designer, and IntegrationHub.
  • Experience with REST/SOAP-based integrations and data migration.
  • Strong understanding of ITSM and ITOM processes and configuration
  • Exp with Agentic AI / Now Assist implementations.

Good to Have

  • ServiceNow CSA, CAD, or ITIL Foundation certification.
  • Prior experience working with global clients in an Agile setup.
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