Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• 2–5 years of experience in Service Desk / IT Support / Technical Support
• Strong troubleshooting skills across Windows and basic Linux environments
• Experience with ticketing tools (ServiceNow, Jira, Remedy, etc.)
• Knowledge of networking basics (DNS, DHCP, TCP/IP, VPN)
• Hands-on exposure to cloud platforms (Microsoft Azure or AWS)
• Experience with Active Directory, user management, and access control
• Good understanding of ITIL processes
• Excellent communication and customer service skills