UIXTech
Indore, Madhya Pradesh, India
Job Code: JOB260519
ANY|Undergraduate
Role: Senior IT Expert
Location: Indore
Task Description: We are looking for a Senior IT Expert / Software Developer who can build modern applications and AI driven solutions for improving IT helpdesk operations.
A major part of the role is developing AI systems for automatic ticket classification, intelligent routing, and data based optimization of support processes.
Core Skills Required
Software Development
• C# expert with strong enterprise backend experience
• ASP.NET Core expert (APIs, microservices, scalable app architecture)
• Python expert for automation, backend logic, and ML development
AI & Machine Learning
• Strong AI/ML expertise in Python
• Skilled in NLP, text classification, embeddings, transformers, and model evaluation
• Experience building models for unstructured text such as ticket descriptions, emails, and chat messages
Azure
• Azure ML expert, including:
o Training pipelines
o Managed endpoints
o Full model lifecycle management
Database
• SQL Server expert
o Query optimization
o Data modeling
o Performance tuning
Helpdesk / IT Operations Knowledge
• Understanding of IT service management (ITIL): incidents, priorities, categories, SLAs
• Experience preparing and transforming real helpdesk datasets
• Knowledge of helpdesk workflows and support processes
Undisclosed Client
Experience: Mid-Level (2-8y experience)
Job Type:
Undisclosed Client
Experience: Mid-Level (2-8y experience)
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Undisclosed Client
Experience: Manager (>8y of experience)
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Undisclosed Client
Experience: Mid-Level (2-8y experience)
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Undisclosed Client
Experience: Mid-Level (2-8y experience)
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HireSutra
Experience: Mid-Level (2-8y experience)
Job Type: Full time
Undisclosed Client
Experience: Mid-Level (2-8y experience)
Job Type:
Undisclosed Client
Experience: Mid-Level (2-8y experience)
Job Type:
Undisclosed Client
Experience: Mid-Level (2-8y experience)
Job Type:
Undisclosed Client
Experience: Manager (>8y of experience)
Job Type: