· Handle incidents and Power Platform service requests

· Resolve access issues, broken links, document library problems, and permission errors.

· Manage site permissions, Teams permissions, SharePoint groups, and access requests.

· Document incident resolutions, known errors, and workarounds in the knowledge base.

· Administer SharePoint Online, OneDrive environments & Teams.

· Integrate Power Platform with Teams, SharePoint.

· Maintain Power Platform apps, flows, and reports (Power Apps, Automate, BI).

· Troubleshoot Teams, SharePoint, Power Platform, and Copilot technical issues.

· Troubleshoot and resolve Microsoft 365, Teams, and SharePoint issues, collaborating with Microsoft support for advanced problem resolution

· Strong Communication skills