Job Title: EWM FUNCTIONAL CONSULTANT-Support LATAM

Years of experience : 5+ Years

Location : Chennai, Bangalore, Hyderabad, Indore, Mumbai

Client : Infobeans

POC : Santhanam

Task Description:

     Provide L2/L3 support for SAP EWM (Inbound, Outbound, Internal Warehouse Processes).

•    Monitor and resolve incidents, service requests, and problem tickets within defined SLAs.

•    Perform root cause analysis and provide permanent fixes for recurring issues.

•    Support RF scanning, warehouse task management, bin management, and resource management.

•    Collaborate with business users, super users, and cross-functional SAP teams 

•    Handle master data issues related to storage bins, handling units, and packaging specifications.

•    Perform configuration changes in EWM as per business requirements (minor enhancements).

•    Support interfaces between SAP EWM and ERP/SAP S/4HANA or third-party systems (e.g., scanners, WMS,).

•    Conduct system monitoring, batch job monitoring, and performance tuning for warehouse operations.

•    Assist in testing (UT, SIT, UAT) and support cutover/go-live activities.

•    Prepare functional specifications (FS) for enhancements and change requests.

•    Provide user training and documentation for new functionalities.

•    Ensure compliance with ITIL processes (Incident, Change, Problem Management).

Required Skills & Experience:

•    5+ years of SAP EWM experience in support and minor enhancements.

•    Strong understanding of EWM business processes