Recognition & Trust ● Backed by $45M+ funding from Peak XV partners (formerly Sequoia), Emergence Capital, and Bertelsmann Investments. ● Trusted by leading global financial institutions including Berkshire Hathaway, AIA, AXA, SBI Life, HDFC Bank, Aditya Birla Capital, Tata AIA, ABSLI and many more! ● Recognized by Celent in their 2024 Distribution Management Solutions report, with an Advanced Functionality ranking. ● Featured in Gartner's Market Guide for Sales Engagement Applications and recognized as a "Strong Performer" in Forrester's Sales Engagement Wave Report. ● Microsoft 'AI for All' award winner for innovation in artificial intelligence Explore Vymo on https://vymo.com/careers/ � � About the Role We are seeking an Engineering Manager – Customer Engineering at Vymo to lead customer-facing engineering efforts and ensure the successful onboarding, adoption, and scale of enterprise customers on the Vymo SaaS platform. In this role, you will own the technical success of customers by identifying gaps in product and platform capabilities across feature completeness, reliability, quality, and operational readiness, and by working closely with product and core engineering teams to drive scalable, reusable platform improvements rather than one-off fixes. You will partner deeply with business, sales, and customer success teams to understand real customer problems, translate them into robust technical solutions, and lead end-to-end customer onboarding including integrations, data readiness, go-live support, and post-launch stabilization. As a key technical leader, you will be responsible for production readiness, incident management, and operational excellence, ensuring high standards of availability, performance, security, and cost efficiency across customer-facing systems. You will set and uphold engineering best practices for customer-facing code, configurations, releases, monitoring, and documentation, while building and mentoring a strong Customer Engineering team that balances customer urgency with long-term platform scalability and global reuse of solutions across all Vymo markets. Key Responsibilities ✅ Customer Solution Ownership ● Own end-to-end implementation of client solutions using the Vymo platform. ● Translate client business requirements into platform configurations, customizations, and integrations. ● Ensure delivered solutions meet functional, operational, and scalability requirements. ✅ Delivery & Execution ● Lead planning and execution of multi-phase client implementations and rollouts. ● Work closely with Solution Managers, Customer Success, and business stakeholders to clarify scope and dependencies. ● Drive predictable delivery timelines while managing risks, changes, and trade-offs. ✅ Technical Leadership ● Design solution architectures leveraging Vymo platform capabilities, extensions, and APIs. ● Review configurations, custom code, integrations, and data flows for correctness and scalability. ● Guide the team on best practices for customization, performance optimization, and platform usage. ✅ Operational Excellence ● Ensure production readiness, stability, and smooth client onboarding. ● Track and improve operational metrics such as incidents, turnaround time, and solution reliability. ● Drive root cause analysis and permanent fixes for client-reported issues. ✅ Stakeholder & Client Collaboration ● Act as the senior engineering interface for key customer stakeholders. ● Partner with business-facing teams to align technical delivery with client success metrics. ● Manage expectations through clear communication on feasibility, timelines, and constraints. ✅ Team Management & Mentorship ● Coach and mentor engineers focused on solution delivery and customer impact. ● Build a strong ownership mindset within the team for client success and quality. ● Promote learning through reviews, retrospectives, and continuous feedback. ✅ Strategic Influence ● Identify recurring customer needs and solution gaps to influence platform and product improvements. ● Drive standardization, reusable components, and implementation accelerators. ● Ensure solution delivery aligns with Vymo’s long-term platform and customer success strategy. General Expectations ● Have a Bachelors/Masters degree in Computer Science or related discipline ● Have a minimum of 9 years experience with at least 2 years of experience in large scale applications and 2 years experience in people management. ● Have excellent coding skills in one of the languages Nodejs/Java/Golang/Python/Java and coding standards, code reviews, source control management, build processes, testing, and operations ● Have deep, hands-on technical expertise in complex enterprise implementations and application development ● You exhibit clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions ● Proactively and continually improve their level of knowledge about business and relevant technologies, and use this knowledge to deliver high quality, accurate software deliverables ● Ability to motivate staff to prioritize work, meet deadlines, achieve goals, in a dynamic and complex environment Desired Qualifications: ● Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. ● Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. ● Strong people management experience and experience working with cross functional non-engineering teams