Job Title: Consulting Engineer – Oracle STP Managed Services

Purpose of the Role

The purpose of the Consulting Engineer role is to support Managed Services operations for Oracle Communications STP products, including Oracle EAGLE STP / vSTP and related signaling network components. The individual will work as part of a highly motivated Managed Services team supporting telecom signaling platforms.

The role requires strong hands-on experience in SS7/SIGTRAN signaling, STP operations, routing, troubleshooting, preventive maintenance, change execution, incident management, customer support, KPI reporting, and operational governance. The candidate must ensure high-quality service delivery, platform availability, SLA compliance, and professional support for customer networks.

Position Summary

The position requires very good knowledge and hands-on skills in Oracle Communications STP / EAGLE STP / vSTP, including SS7, SIGTRAN, MTP, SCCP, TCAP, MAP, GTT, linksets, routes, screening, and signaling traffic management. The candidate should be capable of supporting production operations, troubleshooting complex signaling issues, executing approved MOPs, preparing RCA, and working with Oracle TAC / Engineering and customer teams.

Job Responsibilities

Reporting to the Managed Services leadership team, the consultant will be responsible for:

·        Provide technical support and managed services for Oracle STP / EAGLE STP / vSTP and associated signaling network products.

·        Monitor platform health, alarms, signaling links, routes, linksets, traffic status, capacity utilization, and service availability.

·        Perform troubleshooting for SS7/SIGTRAN issues including link failures, routing issues, GTT failures, SCCP errors, MTP congestion, association failures, and signaling traffic abnormalities.

·        Support day-to-day operations including incident management, service restoration, problem management, change management, and escalation handling.

·        Execute approved MOPs for configuration changes, routing updates, linkset changes, planned maintenance, upgrades, patching, and customer-specific activities.

·        Prepare and maintain operational documents such as SOPs, MOPs, RCA reports, health check reports, KPI reports, maintenance reports, and customer governance updates.

·        Perform preventive maintenance, backup validation, capacity checks, alarm review, log analysis, and platform health checks.

·        Work closely with customer operations teams, Oracle TAC, Engineering, and internal stakeholders to resolve technical issues within agreed SLA.

·        Support 24x7 operations, on-call rotation, shift handover, and critical incident bridges as required.

·        Analyze recurring issues and recommend service improvement actions to enhance platform stability and operational efficiency.

·        Ensure compliance with customer processes, change windows, security guidelines, and managed services delivery standards.

Required Skills

·        Strong knowledge of Oracle Communications STP / EAGLE STP / vSTP operations.

·        Good understanding of SS7 and SIGTRAN protocols.

·        Hands-on experience with MTP2, MTP3, SCCP, TCAP, MAP, M3UA, SUA, and related signaling concepts.

·        Experience in GTT configuration, linkset/routeset management, signaling screening, and traffic troubleshooting.

·        Ability to analyze logs, alarms, traces, and KPI reports.

·        Experience in telecom managed services, NOC/L2/L3 support, incident handling, and customer-facing operations.

·        Good documentation skills for RCA, MOP, SOP, and technical reports.

·        Ability to work in 24x7 support model and handle critical customer escalations.

Good to Have

·        Knowledge of DSR, SDS, Diameter, PCRF, SBC, or other Oracle Communications products.

·        Experience with virtualized/cloud-based telecom platforms.

·        Understanding of telecom core network architecture across 3G, 4G, and 5G.

·        Experience with ticketing tools, SLA governance, and managed services reporting.