Call Centre Executive

·       • Inbound order support: track received, pending, ironed, delivered, returned

·       • Outbound customer onboarding & churn‑reactivation calls

·       • Sales support & upsell calls (discounts, add‑ons)

·       • Complaint logging, triage & resolution (< 24 hrs)

·       • Stock‑related inquiries & escalation to Inventory team

·       • Pickup/delivery status updates & SLA escalations to 3PL

·       • Machine‑downtime reports & maintenance coordination

·       • Liaise on employee/pressmen KYC or performance issues

·       • Campaign calls & feedback for Marketing

·       • Cross‑functional escalations: 3PL bottlenecks, tech bugs, vendor delays

·       • Daily/weekly/monthly reporting & data‑entry (CRM/Excel)

·       • Maintain 100 % compliance on data quality & documentation