Bengaluru: 70097-1

Req ID – 10618253

Job Title: Platform Architect

Location : ~HYDERABAD~HYDERABAD~PUNE~

Skill Required: OT/IoT Security

Experience Range: 8-10

Key Responsibilities

Own solution architecture for OTSM program across multiple sites/regions (pilot → scale).

Define OT service modeling approach (site/line/cell/asset) aligned to CSDM and CMDB standards.

Design and govern Incident, Major Incident, Problem, Change processes tailored for OT constraints (safety, downtime windows, shift ops).

Define integration architecture and patterns for OT telemetry and alarms into ServiceNow (Event → Alert → Incident/Work Order).

Lead CMDB strategy: CI classes, relationships, lifecycle, reconciliation rules, data quality controls.

Ensure security and compliance design (roles, SoD, audit trails, data segmentation, plant network constraints).

Drive technical governance: design reviews, standards, performance, scalability, release strategy.

Collaborate with stakeholders: plant operations, engineering, maintenance, IT, cyber security, vendors/OEMs.

Translate business outcomes into platform design, roadmaps, and executive dashboards.

Required Skills & Experience

10–15+ years overall experience with 5–8+ years ServiceNow architecture.

Strong hands-on expertise in ITSM (Incident/Problem/Change/CM) and enterprise workflow design.

Deep knowledge of CMDB & CSDM (service modeling, CI relationships, governance).

Solid understanding of OT environments and terminology: PLC/SCADA, MES, historian, industrial networks, plant operations.

Experience with ServiceNow ITOM (Event Management, Discovery, Service Mapping) is strongly preferred.

Strong integration design skills (REST/SOAP, MID Server patterns, message queues, webhooks; error handling and observability).

Ability to design for high volume alert/event ingestion and performance optimization